Coordinator - Supply Chain Management and Member Services

Mumbai, India

Full Time

Experienced

We’re in the business of Good.

Lions International is the largest service club organization in the world. Our 1.4 million members are serving locally and globally to help take on some of the biggest challenges facing humanity.

Every Lion and club are supported by our international association. More than 300 Lions International staff members are constantly working on tools and technology to enhance Lions’ service. When caring people join together, roll up their sleeves and take action to make their community better, it’s an incredible feeling for everyone involved.

Here's how you can help. We are currently looking for a Supply Chain and Member Services Coordinator to join our team and rise to the challenge of empowering service. In this role you’ll responsible for managing end-to-end supply chain operations across multiple product lines while supporting strategic operational initiatives, technology-driven projects and member service excellence. The role collaborates closely with Headquarters, Regional Office teams, vendors, logistics partners, and technology providers to ensure efficient sourcing, fulfillment, reporting and continuous process improvement. The incumbent will leverage data analytics, reporting tools and operational systems to support business decisions and enhance the member experience.

 What You’ll Do:

End-to-End Supply Chain Operations

Coordinate end-to-end fulfillment of New Member Kits, Charter Kits, Awards & Recognition, Club Supplies and Merchandise.
Coordinate sourcing, procurement, inventory, warehousing, dispatch and last-mile delivery.
Track SLAs, TATs and inventory levels

Vendor & Stakeholder Management

Coordinate with vendors, licensing partners and logistics providers.
Coordinate with Headquarters, Finance, Intelligent Logistics and Regional Office teams.
Support RFPs, vendor onboarding and business continuity planning.

Data Analytics, Reporting & Business Intelligence

Maintain dashboards, MIS reports and business trackers.
Compile and analyse operational data to identify trends, KPIs and bottlenecks, and highlight improvement opportunities.
Prepare operational reports and presentations for Headquarters and management.

Systems, Projects & Technology Coordination

Coordinate HQ-led operational projects.
Gather business requirements and support UAT.
Work with technology vendors to support automation initiatives and systems

Process Coordination & Continuous Improvement & Documentation

Maintain SOPs, process documentation and trackers.
Support process improvement and automation initiatives.
Support audit, legal and compliance requirements.

Member & Stakeholder Support

Respond to member and stakeholder enquiries.
Resolve fulfilment issues and provide proactive communication.
Assist in preparing executive summaries and project updates.

Research & Special Projects

Research industry best practices and support strategic initiatives.
Other duties as assigned

 We’re Looking for Someone With:

Bachelor’s degree in supply chain, Operations, Business Administration, Commerce, or related discipline. Masters would be an advantage
Minimum 1 year of experience in Supply Chain Operations, Vendor Management, Project Coordination, Data Analysis and Stakeholder Management.
Experience with Dashboard Development, MIS Reporting & Operational Analytics
Advanced Microsoft Excel (Pivot Tables, Power Query, XLOOKUP, INDEX/MATCH, Dashboards, Automation)
Working knowledge of Microsoft Access is desirable
Exposure to Microsoft Power BI is desirable
Microsoft PowerPoint, Word & Outlook
Exposure to AI productivity tools (Copilot, ChatGPT or equivalent) is advantageous
Exposure to ERP / Supply Chain Systems is desirable

Why You’ll Love Working Here:

Lions International has excellent benefits for you and your family. We believe in a balanced work-life and have programs and benefit plans to support our employees, such as:

Flexible and hybrid work schedules
Casual dress
Provident Fund - Employee and employer each contribute 12% of base salary monthly
Mediclaim Coverage
Group Personal Accident Policy
Reimbursable training

We are committed to fostering an environment where all individuals –regardless of background, identity, or lived experience – feel welcomed, respected and empowered to serve. Our strength comes from the diversity of our members and staff, and the inclusive spirit that unites us in service.

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The International Association of Lions Clubs is an equal employment opportunity employer. All decisions regarding the compensation, terms, privileges, and/or conditions of employment, including but not limited to hiring, classification, grading, recruitment, discharge, discipline, compensation, selection for training or apprenticeship, promotion, renewal of employment, tenure or terms, and benefits, will be made without unlawful discrimination on the basis of race, religion, color, age, sex, national origin, physical or mental disability, sexual orientation, marital status, ancestry, military status, unfavorable discharge from the military, gender identity or expression, order of protection status, arrest record, pregnancy, or other protected status in accordance with applicable law.
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